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    Workflow Automation & IT Support

    Workflow Automation& IT Support

    Python, n8n, and serverless workflows that eliminate manual work. Embedded engineers who become part of your team.

    Works standalone. Connects cleanly.

    Python · n8n · AWS Lambda · Make

    Book a CallGet an Audit
    24/7

    Support Coverage

    Hours↓

    Manual Work Saved

    99.9%

    System Uptime

    Proactive

    Monitoring

    Platforms We Implement • Our Automation Stack

    Python
    AWS Lambda
    n8n
    Make
    Terraform

    This might sound familiar

    These patterns cost you time, money, and peace of mind.

    How We Work

    Your 4-8 week path to managed IT. We orchestrate identity, devices, apps, and automation.

    The Architecture

    Unified helpdesk, automation, and monitoring across your stack

    What You Get

    Pricing

    5 workflows or 50+. Most projects are fixed-fee.

    Scoping included. Workflow count, API integrations, and error handling all factor in.

    Get a Quote

    20-minute call. No commitment. We'll scope it properly.

    Projects & Automation

    Fixed scope or ongoing. Whichever fits.

    Infrastructure Project

    From £999

    (scoped per engagement)

    One-off implementations and migrations

    Platform setup, tool migrations, ITSM implementations, and runbook creation. Typical projects include contractor onboarding systems (skip per-seat HR licenses), AI data pipelines for internal models, self-service IT portals, and legacy system migrations. Scoped upfront, delivered fixed-fee.

    • Contractor & guest onboarding (bypass HR license costs)
    • AI data pipelines (ETL, embeddings, context injection)
    • Monitoring and alerting setup
    • ITSM / ticketing implementation
    • Tool migrations (e.g., Jira → Linear, Zendesk → Freshdesk)
    • Self-service IT request portals
    • Runbooks and operational documentation

    Need something built or moved? Start here.

    Extends with: Self-Service Portal, Automated Provisioning, ChatOps Ticketing, Unified Audit Trail, Smart Escalation, Custom Automations. These features add complexity and are scoped accordingly.

    Pairs well withFractional CIO & IT Strategy

    Strategic oversight for larger implementations.

    Automation Project

    From £499

    (per scope)

    Complexity determines scope. Quick wins priced accordingly.

    Standalone workflow automation builds using n8n or custom code. Typical projects include contractor onboarding, AI-assisted ticket triage, SaaS data sync, and automated reporting. Quick wins priced accordingly; multi-step builds from £499. Complex workflows scoped on complexity.

    • Onboarding & offboarding workflows
    • AI integration (triage, enrichment, context prep)
    • Custom workflow design
    • Tool-to-tool data sync
    • Automated reporting & alerts
    • ChatOps integrations
    • Full documentation & handover

    Know what you need? Start here.

    Extends with: Self-Service Portal, Automated Provisioning, ChatOps Ticketing, Unified Audit Trail, Smart Escalation, Custom Automations. These features add complexity and are scoped accordingly.

    Pairs well withDevice Management & Security

    Automate device provisioning workflows.

    Automation Maintenance

    From £199/mo

    (per workflow estate)

    Ongoing care. New builds scoped separately.

    Ongoing care for your automation estate. Includes proactive monitoring, error handling, model updates for AI workflows, and continuous tuning as your systems evolve. We keep your workflows running so you don't have to watch them. New builds are scoped as projects or added to maintenance at agreed rates.

    • Proactive monitoring
    • Incident response & break-fix
    • AI workflow upkeep (model updates, prompt tuning)
    • Continuous iteration
    • Same-day priority support
    • Quarterly reviews
    • Best for: Teams with live automations

    Extends with: Additional workflows, ChatOps integration, advanced monitoring dashboards. New builds scoped separately.

    Pairs well withSaaS, Licensing & Vendor Control

    Automate license tracking and renewals.

    Embedded IT Support

    Same engineers. Dedicated to your environment.

    From £25/user/mo

    20 user minimum · 2-4 week onboarding

    What we don't do

    Break-fix support

    Hourly billing

    Ticket queues

    Per-incident pricing

    What you get

    Retained partnership

    Fixed monthly cost

    Direct engineer access

    Environment knowledge

    Included

    Weekly catchups

    Slack/Teams helpdesk

    Incident escalation

    Proactive monitoring

    Response SLAs

    Response: Response: 15min-4hr

    Priority: 1-4 tiers

    Catchups: Weekly

    We match your SLA requirements.

    All tiers: Dedicated Slack/Teams channel, monthly reporting, escalation to senior engineers.

    Choose your coverage:

    Email Only

    From £25/user

    Best for: Workspace admin only (no devices)

    M365 or Google Workspace administration. User mailbox provisioning. Distribution lists and shared mailboxes. Basic security policies.

    License assignment

    ○ Add IdP for full visibility

    SaaS, Licensing & Vendor Control
    MDM Only

    From £30/user

    Best for: With or without IT teams

    Fleet administration: enrolment, profiles, compliance policies. OS updates and security patches. App deployment and removal.

    SaaS discovery included

    ○ IdP recommended

    Device Management
    IdP Only

    From £30/user

    Best for: SSO/access admin without device management

    SSO configuration and app integrations. User provisioning and RBAC management. MFA policy enforcement. Offboarding revocation.

    SaaS discovery included

    💡 SSO powers license visibility

    IAM & Access Management
    MixedPopular

    From £40/user

    Best for: Full admin coverage

    Full coverage across devices and identity. Combined administration without the back-and-forth. Single point of contact for all IT admin.

    SaaS discovery included

    All domains covered

    IdentityDevice
    Full Embedded

    Full helpdesk + strategy calls. All domains included.

    Custom

    SaaS discovery

    IAM & Access Management

    Device Management

    Fractional CIO included

    We manage what we supply. BYOL considered case-by-case; transition may be required.

    Mixed licensing slows resolution. Unified procurement keeps things clean.

    Enterprise Add-onsScoped individually
    Onsite Engineers

    Dedicated engineers on your premises. Day rates for recurring or ad-hoc needs. UK-based, security-cleared where required.

    Day Rate
    Dedicated Engineer

    Named engineer embedded in your team. Full-time or fractional. Inside or outside IR35. Cross-continent sourcing for follow-the-sun or cost-optimised models.

    Custom
    Contract & Contract-to-Hire

    Build out your team. We source, vet, and place IT professionals. Contract for immediate needs. Contract-to-hire for permanent pipeline.

    Custom
    24/7 Coverage

    Out-of-hours monitoring and incident response. Escalation paths and on-call rotas defined upfront.

    12-mo Term

    All enterprise add-ons scoped individually. Book a call to discuss requirements.

    Most projects are fixed-fee, scoped before we start. Workflow count, API integrations, and cross-system complexity all factor in. Day rate available for dedicated engineering on large, evolving automation estates.

    Our Promise

    "Your Slack message at 2pm? Answered before you finish your coffee. Not routed through a ticketing system for three days. Direct line to engineers who know your stack."
    Instant Response
    "500 user onboardings per year. 20 minutes each = 166 hours. We built a workflow that does it in 30 seconds. HR adds to BambooHR, everything else happens automatically."
    Hours Recovered
    "Printer queues jammed across three floors? VPN down for the remote team? Microsoft 365 licences not syncing? We're already in your monitoring dashboards. We see it before you do."
    Proactive Ops

    Boutique means something.

    We don't rotate support staff monthly. We don't treat your environment as ticket number 847. We don't clock out when the shift ends.

    We know your systems because we set them up. When something breaks, we already have context. When the same issue appears twice, we automate it away. Same engineers, every time.

    IT Support & Automation FAQs

    Do you build custom Python automation scripts?

    Yes. When no-code tools like n8n can't handle the logic, we write custom Python scripts. Common uses include data transformation, API integrations with complex authentication, scheduled jobs, and connecting legacy systems. Python runs on your servers, in AWS Lambda, or as Azure Functions.

    Can you build serverless automations with AWS Lambda?

    Absolutely. Serverless is ideal for event-driven automation that needs to scale: processing webhooks, transforming data between systems, or running scheduled tasks. We build, deploy, and maintain Lambda functions that integrate with your existing infrastructure. Pay only for what you use.

    What's the difference between embedded IT support and a helpdesk?

    Helpdesk is reactive: you call when something breaks. Embedded support means dedicated engineers who become part of your team. We attend standups, know your systems, and handle day-to-day IT without you needing to explain context every time. Same engineers, every engagement. Not a rotating ticket queue.

    How quickly do you respond to issues?

    Critical issues get immediate response. Standard requests are typically handled within hours, not days. We agree SLAs upfront and stick to them.

    What can you automate with n8n?

    Common automations include user onboarding/offboarding, ticket routing, alert escalation, report generation, and integrations between tools that don't natively connect.

    Do you replace our existing IT team?

    No. We augment your team with specialist skills. We work alongside your IT staff, handling overflow, complex issues, or areas where you need extra capability.

    How does monitoring work?

    We deploy monitoring across your infrastructure and applications. When something goes wrong, we know before users do and can often fix issues before they cause impact.

    What's included in managed services?

    Managed services typically include proactive monitoring, incident response, regular maintenance, vendor management, and a set number of support hours per month.

    Can you support hybrid/remote teams?

    Absolutely. Most of our clients have distributed teams. We use the same remote support tools and processes that work for fully remote companies.

    How do you handle security incidents?

    We have incident response procedures for common scenarios. For active threats, we escalate immediately, contain the issue, and work with you on remediation.

    What tools do you use for ticketing?

    We integrate with your existing system: ServiceNow, Jira Service Management, Freshservice, or similar. If you don't have one, we can deploy and manage it for you.

    How do I know which pricing model is right?

    If you have defined projects (new tool deployment, migration), fixed pricing works. For ongoing support and operations, managed monthly is better. We'll recommend what fits.

    Do you offer onsite engineers or 24/7 support?

    Yes. Onsite support is available at day rates. 24/7 coverage requires a 12-month term. We also offer professional services for contract or contract-to-hire roles. All enterprise services are scoped individually.

    How much does managed IT support cost?

    Managed IT support pricing depends on team size and complexity. A typical engagement for a 50-person company runs £2,500-5,000/month for core support plus monitoring. Larger teams or those needing 24/7 coverage pay more. We provide fixed monthly pricing after scoping your needs.

    Next Step

    Book a 20-minute call

    • Quick assessment of your current IT setup
    • Scope and timeline estimate
    Book a Call

    Request an IT operations audit

    • Operations posture snapshot
    • Automation opportunities identified
    Get an Audit

    Talk to an engineer. Get a straight answer and next steps.

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