Their MSP Wanted to Migrate Everything to Microsoft. We Just Supported What They Already Had.
How an embedded specialist helped a mid-sized software company manage their existing stack, resolve issues in real time, and avoid an unnecessary platform migration.
At a Glance
The Problem
Every MSP they spoke to opened with an audit, recommended migrating half the stack to Microsoft, and quoted a retainer that included migration work nobody asked for. The company did not have a platform problem. They had an operations gap. The tools were right; they just had nobody dedicated to running them.
What Was Actually at Risk
Without dedicated operations, issues queue up and workarounds become permanent. Shadow IT builds because people route around the bottleneck. A traditional MSP would have added licensing overhead and platform migration before solving any of it. The company needed someone who could learn the existing stack and keep it running.
How We Did It
An embedded specialist sits inside the environment, knows the stack, has access to admin consoles, and works alongside the internal team. This is not a ticket queue or an external helpdesk. The engagement runs on the company's own licensing. They own their stack and they own their data.
The specialist handles day-to-day operations across every platform in the estate. When something breaks, it gets fixed by someone who already understands the environment. When a new tool needs configuring, it gets done without a scoping call or a change request. The company gets IT operations without the overhead of hiring a full-time specialist or the compromise of handing their stack to an MSP that wants to change it.
The Result
The company got dedicated IT operations across their entire stack without migrating a single platform. Issues are resolved by someone who already knows the environment. The internal team got their time back for product work instead of fielding IT requests. No new licensing, no platform changes, no vendor lock-in.
“Every MSP we spoke to wanted to change what we were running. These lot just learned it and made it better.”— CTO (name withheld by request)
By the Numbers
This Might Sound Familiar
If you have been quoted by MSPs who want to rebuild your stack before they will support it, this is the alternative. We work with what you have and make it work properly.
Learn more about our managed it services servicesThe automation layer running alongside this engagement is documented separately.
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