Privacy Policy
Last updated: February 3, 2026
1. Introduction
Volobyte ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our IT consultancy and SaaS reseller services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information you provide:
- Company name and contact details
- Your name, email address, and phone number
- Information about your current IT infrastructure
- Business requirements and objectives
- Communication preferences
2.2 Information we collect automatically:
- Website usage data and analytics
- IP address and browser information
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
- Provide IT consultancy and implementation services
- Respond to your enquiries and provide quotes
- Communicate about our services and industry updates
- Improve our website and services
- Comply with legal obligations
- Protect our business interests
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you agree to receive marketing communications
- Contract: To fulfill our service obligations
- Legitimate interests: To improve our services and protect our business
- Legal obligation: To comply with regulatory requirements
5. Data Sharing
We may share your information with:
- Third-party software vendors (when procuring licenses on your behalf)
- Implementation partners (with your consent)
- Legal and professional advisors
- Regulatory authorities (when required by law)
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Typically, we retain data for 7 years after the end of our business relationship, unless a longer period is required by law.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent (where applicable)
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, provide functionality, and help us improve our services.
9.1 What are Cookies?
Cookies are small text files stored on your device when you visit our website. They allow us to recognise your device and store information about your preferences or past actions.
9.2 Cookie Categories
Essential Cookies (Always Active)
These cookies are necessary for the website to function properly and cannot be switched off.
- • cartItems: Shopping cart persistence (Session)
- • sidebar:state: User interface preferences (12 months)
- • admin_session_token: Admin authentication (Session)
- • audit_progress: Assessment completion state (Session)
- • volobyte_cookie_consent: Your cookie preferences (12 months)
Functional Cookies (Optional)
These cookies enhance your experience with additional features and personalisation.
- • user_preferences: Theme, language, and layout settings (6 months)
- • form_autosave: Form data persistence to prevent data loss (24 hours)
- • consultation_history: Previous interaction context (30 days)
Marketing Cookies (Optional)
These cookies support our customer service and marketing communications.
- • Crisp Chat: Customer support chat functionality and session continuity (30 days)
- • conversion_tracking: Quote request attribution and marketing performance (90 days)
- • lead_identification: Returning visitor recognition for improved service (6 months)
Analytics Cookies (Optional)
These cookies help us understand how visitors use our website to improve performance and user experience.
- • Google Analytics 4: Website usage analysis and performance metrics (24 months)
- • performance_monitoring: Site optimization data and error tracking (30 days)
- • user_journey: Navigation patterns and conversion funnel analysis (90 days)
9.3 Third-Party Services
We work with the following third-party services that may set cookies on our website:
- Crisp Chat (crisp.chat): Customer support chat widget for real-time assistance
- Google Analytics (google.com): Website traffic analysis and user behavior insights
- Supabase (supabase.com): Database and authentication services for form processing
9.4 Managing Your Cookie Preferences
You can manage your cookie preferences in several ways:
- Cookie Banner: Use our cookie preference center that appears when you first visit our site
- Browser Settings: Configure your browser to block or delete cookies (this may affect site functionality)
- Opt-out Tools: Use browser extensions or privacy tools to manage tracking
- Contact Us: Email us to request cookie preference changes or data deletion
9.5 Cookie Consent
By using our website, you consent to our use of essential cookies. For all other cookie categories, we will ask for your explicit consent before setting these cookies. You can withdraw your consent at any time by adjusting your cookie preferences.
10. Contact Us
For questions about this Privacy Policy, to exercise your rights, or to manage your cookie preferences, please contact us through our website contact form.
If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Note: This privacy policy is designed to comply with UK GDPR and data protection laws. We regularly review and update our privacy practices.