Frequently Asked Questions

If your team is spending hours on IT problems that should take minutes, if you have no idea who has access to what, or if onboarding a new hire takes more than a day, you probably need help. Book a 20-minute call and we will tell you honestly whether it is worth it at your scale.

It depends on the team. We work with companies as small as five people. Below that, the economics stop making sense. We are not going to quote a two-person startup thousands for an IAM setup they do not need. That is not honest. For teams of five to fifteen, we offer a lightweight retainer. You get a named engineer who knows your setup, someone to call when things break or when you need a second opinion. No big project, no overengineering. For companies of 20 and above, that is where project-based work like identity, device management, and compliance starts delivering real value.

Great. We are not here to replace them. Most of our clients have an internal IT lead or team. We handle the specialist work they do not have time for: identity architecture, device fleet strategy, vendor negotiations, compliance prep. Think of us as an extension, not a replacement.

It depends on scope. Device management for a small fleet starts from a few hundred pounds a month. IAM projects are typically fixed-fee, scoped after a discovery call. Fractional CIO runs on a monthly retainer. We publish pricing on our services pages and always give you a clear quote before work starts. No hidden fees.

Most engagements default to month-to-month or fixed-scope projects. Some managed services have a minimum term (usually 3 months) so we can actually deliver results. Longer commitments are available when they make sense for pricing or project scope. Terms are always transparent.

Yes. That is exactly what our discovery calls and audits are for. We will assess your current setup, tell you what is broken or risky, and give you a prioritised list of fixes. No obligation to hire us for any of it.

We document everything we do. If you decide to part ways, you keep all configurations, documentation, and access. Nothing is locked behind our systems. We have never had a client leave mid-project, but you are never trapped.

Yes. Most of our work is remote. We manage fleets, identity systems, and SaaS portfolios for companies across the UK and internationally. For hands-on work like office setups or hardware refreshes, we provide onsite engineers in London at day rates.

Start with a call. Seriously. We have walked into environments with no documentation, no asset registers, shared admin passwords on sticky notes, and 47 unused SaaS subscriptions. We will prioritise the risks, fix the urgent stuff first, and build a plan for the rest.

They rotate anonymous engineers through a ticket queue. We assign the same people to your account every time. They push their own software stack. We use the tools that actually suit your business. They optimise for ticket volume. We optimise for fewer tickets by fixing root causes.

No. We design every rollout to minimise friction. SSO means fewer passwords, not more. Device management means laptops that work on day one. Most employees notice things getting easier, not harder. We send clear comms before any change and pilot with a small group first.

Three things: a decision-maker who can approve changes, admin access to your core systems (we will tell you exactly which ones), and 20 minutes for a scoping call. We handle the rest.