Reseller Agreement

1. Agreement Overview

This Reseller Agreement ("Agreement") governs the relationship between Volobyte Limited ("Volobyte", "we", "us", or "our") and business buyers ("Reseller", "you", or "your") who purchase our IT consultancy services, software solutions, and related products for resale or internal business use.

2. Scope of Services

This Agreement covers:

• Identity & Access Management solutions and consultancy
• Device Management & Endpoint Security services
• Automation & Cloud Engineering solutions
• SaaS Procurement & Vendor Strategy consulting
• Logistics & Asset Lifecycle management
• Embedded IT Support services
• IT Strategy & Consulting services
• Compliance & Data Protection solutions
• Software licenses and subscriptions procured through our platform

3. Business Buyer Protections

3.1 Enterprise Procurement Rights

• Right to negotiate enterprise pricing for volume purchases
• Access to dedicated account management for orders over $65,000
• Custom payment terms (Net 30, Net 60) for qualified businesses
• Priority support and implementation assistance

3.2 Service Level Guarantees

• 99.9% uptime guarantee for managed services
• Response time commitments based on service tier
• Escalation procedures for critical issues
• Performance metrics and regular reporting

3.3 Intellectual Property Protection

• Your data remains your property at all times
• No claims over custom configurations or implementations
• Confidentiality of business processes and requirements
• Right to export data in standard formats

4. Pricing and Payment Terms

4.1 Pricing Structure

• Published rates for standard services and software
• Volume discounts available for enterprise purchases
• Custom pricing for bespoke solutions and integrations
• Annual price review with 90-day notice for changes

4.2 Payment Terms

• Standard terms: Net 30 days from invoice date
• Enterprise accounts: Negotiable up to Net 60 days
• Early payment discounts available (2% for payment within 10 days)
• Late payment charges: 1.5% per month on overdue amounts

5. Procurement Process

5.1 Ordering Process

• Purchase orders accepted via email, portal, or API integration
• Order confirmation within 2 business days
• Detailed project timelines for implementation services
• Change request procedures for scope modifications

5.2 Delivery and Implementation

• Dedicated project manager for enterprise implementations
• Phased delivery approach with milestone approvals
• User acceptance testing and sign-off procedures
• Training and knowledge transfer included

6. Partnership Terms

6.1 Reseller Requirements

To qualify as an authorised reseller, you must:

• Maintain appropriate business licenses and registrations
• Have demonstrable experience in IT services or consultancy
• Agree to represent Volobyte services accurately and professionally
• Maintain confidentiality of pricing and business terms

6.2 Territorial Rights

• Non-exclusive rights to resell in your designated territory
• Right to compete with other authorised resellers
• No restrictions on customer industries or sectors
• Lead registration system for large enterprise opportunities

6.3 Marketing and Sales Support

• Access to marketing materials and technical documentation
• Sales training and technical certifications
• Pre-sales support for complex opportunities
• Joint marketing activities and trade show participation

7. Warranties and Limitations

7.1 Service Warranties

• Services will be performed with professional skill and care
• Compliance with applicable industry standards and regulations
• Remediation at no cost for services not meeting specifications
• 30-day warranty period for implementation projects

7.2 Software and Third-Party Products

• Pass-through of manufacturer warranties for software licenses
• No additional warranties beyond those provided by software vendors
• Support escalation to vendors for product-specific issues
• Assistance with warranty claims and product replacements

8. Limitation of Liability

Our total liability under this Agreement is limited to the amount paid for the specific service or product that gave rise to the claim, not to exceed $1,300,000 in any 12-month period.

We exclude liability for indirect, consequential, or special damages, including but not limited to loss of profits, business interruption, or data loss, except where prohibited by applicable law.

9. Termination

9.1 Termination Rights

• Either party may terminate with 90 days written notice
• Immediate termination for material breach after 30-day cure period
• Automatic termination upon insolvency or bankruptcy
• Survival of confidentiality and payment obligations

9.2 Post-Termination

• Completion of ongoing projects and services
• Transition assistance for 60 days at standard rates
• Return of confidential information and materials
• Final invoicing and payment settlement

10. Dispute Resolution

Any disputes arising under this Agreement will be resolved through:

1. Direct negotiation between designated representatives
2. Mediation through a mutually agreed mediator
3. Binding arbitration under the rules of the London Court of International Arbitration
4. Litigation in the courts of England and Wales as a last resort

11. Governing Law

This Agreement is governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the English courts for any legal proceedings.

12. Contact Information

For questions about this Reseller Agreement, please contact: