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    Volobyte LogoVolobyte
    Managed IT Services

    Managed ITServices

    Embedded engineers who become part of your team. Same people every engagement, not a rotating ticket queue.

    Works standalone. Connects cleanly.

    ServiceNow · Jira · Slack · PagerDuty

    Book a CallGet an Audit
    24/7

    Support Coverage

    < 1hr

    Critical Response

    99.9%

    System Uptime

    Proactive

    Monitoring

    Platforms We Support • Our Managed IT Stack

    ServiceNow
    Jira
    PagerDuty
    Datadog
    Slack

    This might sound familiar

    These patterns cost you time, money, and peace of mind.

    How We Work

    Operational in as little as 4 weeks. We orchestrate identity, devices, apps, and automation.

    The Architecture

    Unified helpdesk, automation, and monitoring across your stack

    What You Get

    Pricing

    Embedded support, fixed monthly cost. No ticket queues, no hourly billing.

    Coverage tiers based on services managed. All tiers include dedicated engineer access.

    Get a Quote

    20-minute call. No commitment. We'll scope it properly.

    Embedded IT Support

    Same engineers. Dedicated to your environment.

    From £25/user/mo

    20 user minimum · 2-4 week onboarding

    What we don't do

    Break-fix support

    Hourly billing

    Ticket queues

    Per-incident pricing

    What you get

    Retained partnership

    Fixed monthly cost

    Direct engineer access

    Environment knowledge

    Included

    Weekly catchups

    Slack/Teams helpdesk

    Incident escalation

    Proactive monitoring

    Response SLAs

    Response: 15min-4hr

    Priority: 1-4 tiers

    Catchups: Weekly

    We match your SLA requirements.

    All tiers: Dedicated Slack/Teams channel, monthly reporting, escalation to senior engineers.

    Choose your coverage:

    Email Only

    From £25/user

    Best for: Workspace admin only (no devices)

    M365 or Google Workspace administration. User mailbox provisioning. Distribution lists and shared mailboxes. Basic security policies.

    Licence assignment

    ○ Add IdP for full visibility

    SaaS, Licensing & Vendor Control
    MDM Only

    From £30/user

    Best for: With or without IT teams

    Fleet administration: enrolment, profiles, compliance policies. OS updates and security patches. App deployment and removal.

    SaaS discovery included

    ○ IdP recommended

    Device Management
    IdP Only

    From £30/user

    Best for: SSO/access admin without device management

    SSO configuration and app integrations. User provisioning and RBAC management. MFA policy enforcement. Offboarding revocation.

    SaaS discovery included

    💡 SSO powers licence visibility

    IAM & Access Management
    MixedPopular

    From £40/user

    Best for: Full admin coverage

    Full coverage across devices and identity. Combined administration without the back-and-forth. Single point of contact for all IT admin.

    SaaS discovery included

    All domains covered

    IdentityDevice
    Full Embedded

    Full helpdesk + strategy calls. All domains included.

    Custom

    SaaS discovery

    IAM & Access Management

    Device Management

    Fractional CIO included

    We manage what we supply. BYOL considered case-by-case; transition may be required.

    Mixed licensing slows resolution. Unified procurement keeps things clean.

    Enterprise Add-onsScoped individually
    Onsite Engineers

    Dedicated engineers on your premises. Day rates for recurring or ad-hoc needs. UK-based, security-cleared where required.

    Day Rate
    Dedicated Engineer

    Named engineer embedded in your team. Full-time or fractional. Inside or outside IR35. Cross-continent sourcing for follow-the-sun or cost-optimised models.

    Custom
    Contract & Contract-to-Hire

    Build out your team. We source, vet, and place IT professionals. Contract for immediate needs. Contract-to-hire for permanent pipeline.

    Custom
    24/7 Coverage

    Out-of-hours monitoring and incident response. Escalation paths and on-call rotas defined upfront.

    12-mo Term

    All enterprise add-ons scoped individually. Book a call to discuss requirements.

    Pricing based on user count and coverage scope. Enterprise discounts available for 200+ users. All tiers include onboarding, documentation, and quarterly reviews.

    Our Promise

    "Your Slack message at 2pm? Answered before you finish your coffee. Not routed through a ticketing system for three days. Direct line to engineers who know your stack."
    Instant Response
    "500 user onboardings per year. 20 minutes each = 166 hours. We built a workflow that does it in 30 seconds. HR adds to BambooHR, everything else happens automatically."
    Hours Recovered
    "Printer queues jammed across three floors? VPN down for the remote team? Microsoft 365 licences not syncing? We're already in your monitoring dashboards. We see it before you do."
    Proactive Ops

    Boutique means something.

    We don't rotate support staff monthly. We don't treat your environment as ticket number 847. We don't clock out when the shift ends.

    We know your systems because we set them up. When something breaks, we already have context. Same engineers, every time.

    Managed IT Services FAQs

    What's the difference between embedded IT support and a helpdesk?

    Helpdesk is reactive: you call when something breaks. Embedded support means dedicated engineers who become part of your team. We attend standups, know your systems, and handle day-to-day IT without you needing to explain context every time. Same engineers, every engagement. Not a rotating ticket queue.

    How quickly do you respond to issues?

    Critical issues get immediate response. Standard requests are typically handled within hours, not days. We agree SLAs upfront and stick to them.

    Do you replace our existing IT team?

    No. We augment your team with specialist skills. We work alongside your IT staff, handling overflow, complex issues, or areas where you need extra capability.

    How does monitoring work?

    We deploy monitoring across your infrastructure and applications. When something goes wrong, we know before users do and can often fix issues before they cause impact.

    What's included in managed services?

    Managed services typically include proactive monitoring, incident response, regular maintenance, vendor management, and a set number of support hours per month.

    Can you support hybrid/remote teams?

    Absolutely. Most of our clients have distributed teams and we handle the majority of support remotely for speed. For hands-on work like office setups, hardware refreshes, or infrastructure projects, we provide onsite engineers in London at day rates. Both models work together.

    How do you handle security incidents?

    We have incident response procedures for common scenarios. For active threats, we escalate immediately, contain the issue, and work with you on remediation.

    What tools do you use for ticketing?

    We integrate with your existing system: ServiceNow, Jira Service Management, Freshservice, or similar. If you don't have one, we can deploy and manage it for you.

    How do I know which pricing model is right?

    If you have defined projects (new tool deployment, migration), fixed pricing works. For ongoing support and operations, managed monthly is better. We'll recommend what fits.

    Do you offer onsite engineers or 24/7 support?

    Yes. Onsite support is available at day rates. 24/7 coverage requires a 12-month term. We also offer professional services for contract or contract-to-hire roles. All enterprise services are scoped individually.

    How much does managed IT support cost?

    Managed IT support pricing depends on team size and complexity. A typical engagement for a 50-person company runs £2,500-5,000/month for core support plus monitoring. Larger teams or those needing 24/7 coverage pay more. We provide fixed monthly pricing after scoping your needs.

    Next Step

    Book a 20-minute call

    • Quick assessment of your current IT setup
    • Scope and timeline estimate
    Book a Call

    Request an IT support audit

    • Operations posture snapshot
    • Support gaps identified
    Get an Audit

    Talk to an engineer. Get a straight answer and next steps.

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