Retained IT Engineering · London & UK
Specialists who keep owning it.
Outsourced IT for London and UK teams, run by the engineers who build identity, device and SaaS estates for a living. Not a helpdesk. The same specialists stay accountable for the systems they deployed, and fix causes rather than absorb tickets.
Slack · Jira · IRU · Okta
What does outsourced IT cost in London, and what do you actually get?
You get named specialists who own the estate they built: identity and access changes, device management, licences, monitoring and patching, plus the engineering to remove recurring problems. This is a retained engineering team, not a shared ticket queue. Engagements start around £2,500 per month, scoped to your headcount and stack, with a 20-user minimum.
- From
- £2,499 per month
- Minimum
- 20 users
- Coverage
- London and UK-wide
- Model
- Retained engineering, not a helpdesk
Our Ops Stack
What sits underneath
A specialist firm first. The retainer is how the work stays fixed.
Most of our engagements start as a project: identity properly wired, a device fleet brought under management, or a software estate audited and renegotiated. The retainer exists because those systems need owners afterwards. Same engineers, same accountability.
Identity and access
Okta and Entra ID rollouts, SSO and MFA, and automated joiners, movers and leavers.
See how we run Okta and Entra ID projectsDevice management
Apple Business, MDM on IRU, Jamf or Mosyle, Windows baselines and zero-touch setup.
See how we manage Apple and Windows fleetsSaaS and licensing
Subscription discovery, unused seat recovery and renewal negotiation across 200+ vendors.
See how we cut software spendWhere we work
Managed IT support in London, delivered across the UK
We are based in London and most of our clients are London startups and scaleups. Engineers come on site for office moves, new-hire kit days, network work and anything that genuinely needs hands on hardware. Everything else runs remotely from Slack, so distance never becomes the reason a fix waits.
Outside London we support teams across the UK remotely, with on-site visits arranged when the work warrants a trip. Hybrid and fully remote teams get the same coverage: the device is managed wherever it sits.
London on site
Office moves, new-hire kit days, network and AV work, and anything that needs an engineer in the room.
UK-wide remote
Monitoring, patching and helpdesk for teams anywhere in the UK, with visits arranged when needed.
Working-hours cover
Support aligned to UK business hours, with out-of-hours escalation agreed in your SLA.
Named engineers
The same people every time, so nobody re-explains the estate on every ticket.
Before & After
What changes when you stop treating IT as an afterthought.
Six problems we see in every growing company. Six things that stop happening once we embed.
Talk to usEvery ticket goes to a different person.
Same engineers. They already know your systems.
IT only hears about problems after they happen.
Proactive monitoring. We know before you do.
New starter waits days for a working laptop.
Day one. Everything configured. Ready to go.
Nobody knows why the same issue keeps coming back.
Root cause fixed. Ticket volume drops.
Vendor renewals slip through. Costs creep up.
Every contract tracked. Renewals negotiated on time.
Office move coming. No idea where to start.
Project scoped, timeline set, engineers on site.
Support is the starting point. Here is what it connects to.
Once your support is stable, identity, devices, licensing, and automation all run smoother.
IAM & Access Management
Identity automates access requestsSupport tickets for access requests disappear when identity policies handle provisioning automatically. Fewer tickets, faster onboarding, proper audit trails.
ExploreDevice Management
Devices enrolled and compliantWhen devices are properly managed, half your support tickets go away. Automated enrolment, patching, and compliance checks reduce the load on your support team.
ExploreSaaS & Licensing
Licence waste spotted through support dataSupport interactions reveal which tools people actually use. That data feeds licence optimisation, saving money and simplifying your stack.
ExploreManaged IT Support
The business case for embedded supportSee the full breakdown of how dedicated engineers reduce ticket volume, improve response times, and give your team time back.
Explore24/7
Support coverage
4 wks
To embedded ownership
99.9%
System uptime
6
Specialist disciplines in scope
How It Works
Four phases. Fully embedded.
We onboard properly, learn your environment, and operate like part of your team.
Onboard.
We audit your environment, document your systems, and meet your team. Weeks 1 to 2.
Embed.
Dedicated engineers join your workspace. They attend standups, learn your stack, and start handling requests. Weeks 2 to 3.
Stabilise.
Root-cause fixes deployed. Monitoring in place. Ticket volume starts dropping. Weeks 3 to 6.
Operate.
Ongoing support, proactive maintenance, and continuous improvement. Your IT runs without drama. Continuous.
In Practice
What this actually looks like.
Slack message at 8am. Laptop issue. Fixed before the standup.
Your engineer pings the support channel. Our team already has context on the machine, the user, and the environment. No ticket forms. No hold queues. Issue diagnosed and resolved before the daily standup begins.
New office. Network, AV, printers. We scope it, staff it, and deliver it.
You sign the lease. We handle the rest. Network design, hardware sourcing, AV setup, printer configuration, and day-one readiness. Our engineers are on site for the move and available remotely after.
Suspicious login detected. Contained in minutes. Post-mortem by end of day.
Monitoring flags an anomalous login. Our team isolates the account, checks for lateral movement, and contains the threat. By end of day you have a written post-mortem with recommendations and remediation steps.
Pricing
Pricing, scoped to fit.
SLAs from 4 hours. 20-user minimum. Smaller team? Get in touch.
No baseline to compare against? Work out what IT support should cost per employee for a team your size.
Embedded Support
From £25/user/mo · $33/user/mo
Dedicated engineers in your workspace. They know your systems, attend your standups, and handle day-to-day IT.
- Dedicated named engineers
- Slack and Teams integration
- Proactive monitoring
- Root-cause ticket reduction
- Vendor management
- Monthly reporting
Project Work
Fixed Fee
Office moves, migrations, new tool deployments, and infrastructure projects. Scoped, quoted, and delivered.
- Office moves and fit-outs
- Tool migrations and deployments
- Infrastructure upgrades
- Security hardening projects
- Network design and setup
- Documentation and handover
Managed + Onsite
Custom
Full managed service with onsite engineers when you need them. 24/7 coverage available on a 12-month term.
- Everything in Embedded Support
- Onsite engineers at day rates
- 24/7 coverage option
- Dedicated account manager
- Quarterly business reviews
- Priority SLA and escalation
All plans require a 20-user minimum. Under 20 users? Contact us for a tailored arrangement.
No Caveats
The honest answer to every concern.
Is this just another helpdesk?
No. A helpdesk gives you a different person every time, reading from a script. We assign dedicated engineers who learn your systems, attend your standups, and fix root causes. They become part of your team, not a rotating queue.
Will your engineers actually learn our systems?
Yes. That is the entire model. We onboard properly, document your environment, and assign the same people consistently. After a few weeks they know your stack as well as anyone internal. Context is never lost.
Can you support Mac and Windows?
We are Mac-first but platform-agnostic. Most of our clients run a mix of macOS, Windows, and Linux. We manage all of them. IRU, Jamf, Intune, and manual management are all in scope.
What happens outside business hours?
We offer 24/7 coverage on a 12-month term. For standard engagements, we cover UK or US business hours with critical escalation paths for out-of-hours emergencies. You choose the level that fits.
Twenty minutes. We will tell you what your IT support is missing.
Tell us where the friction is. We will tell you exactly what to fix and how long it takes.
FAQ
Managed IT Questions
Quick answers to the things people ask most about embedded IT support and managed services.
Are you a helpdesk?
Who owns our estate after a project lands?
What is the difference between embedded engineering and a helpdesk?
Do you replace our existing IT team?
How does monitoring work?
What is included in a retainer?
What is the minimum engagement?
Can you support hybrid and remote teams?
How do you handle security incidents?
How do I know which pricing model is right?
How much does outsourced IT cost in London?
Works alongside
- Device management and endpoint security
Support gets quieter once every Mac and Windows laptop is enrolled and patched.
- Identity and access management
Most helpdesk tickets are access tickets. Single sign-on removes the bulk of them.
- Buy Microsoft 365 Business Premium licences
Licensing at reseller pricing, with the support wrapped around it.